Iconic Lights Reviews

Must say first class service from a first class company. Decking lights are very good quality and look very nice. Also must say Andrew helped with a couple of questions that needed to be addressed in a wonderful manner. So if you wish to order one of the companies products and want to be treated with a five star service then look no further. Would definitely recommend. Keep up your great work.

We bought ceiling light and floor lamp for our living room, as well as a Ceiling light for our Nursery in March 2020. March 2021 the floor lamp bulb blew, we spent time and money trying various bulbs and various fuses but each time the light blew. We became worried that there was an issue with the light itself, particularly as we have a toddler we were worried that the light might be unsafe. We emailed Iconic lights for advice, they replied with a very generic response stating nothing they could do as the item was out of warranty. The warranty was only out by just under two weeks, considering we had spent so much time and money ordering bulbs and fuses to fix the issue, there was no attempt to look out our situation individually. No advice was offered to us either. We shall not be ordering from this company again!Niamh Grogan Order 5000235875

was expecting something to go wrong because i've never heard of this website, but I bought "Curva Satin Nickel Floor Lamp with White Marble Base" and I LOVE it! It's such good quality (heavy marble base, big in size, lovely yellow lamp) I can't believe how little it cost, and everything went smoothly with delivery etc. Really happy that I took a chance with this website

Absolutely brilliant I ordered my living room lamps Saturday and they were here first thing this morning. They arrived and were packaged securely absolutely love them brilliant service thank you so much would not hesitate to order from them again and would 100% recommend. Thank you

I ordered a pendant light and shade and a table lamp from Iconic Lights on Sunday and with standard delivery they arrived on Tuesday. I had an issue with payment which was my error and the day after I received my order I contacted them and they resolved it for me straight away. Lovely products and fantastic customer service. I would definitely recommend this company and buy from them again.

Terrible customer service, I ordered 3 lights and I needed to return them as they are unsuitable. The box is so big and I am unable to take them to the post office so requested that someone collect them from Hemnes. This has been going on for 2 month now and I have sent 5 requests for collection - once someone turned up and said the box was too big and she would have to send a the lorry and that has been it. I have sent 5 emails to iconic asking for help as I need to return them and get my money back, I have had 2 responses one saying Hemmes are busy at this time so bare with them, another asking me to carry the box to the shop myself - if I was able to carry the box myself I would have done that. The customer service is clearly an automated company that no nothing about the customers and have no power to help. I have been completely ignored they won’t return my money and won’t collect the parcel I would never use this company again.

I placed an order then realised I wanted a further item. I emailed them and very quickly I received a reply saying that order had been cancelled. I placed the new order and within minutes I had confirmation a refund had been actioned with PayPal. The order arrived very quickly and was extremely well packed. I am very impressed with the speed and efficiency of the staff. Well done.

Couldn't be happier with the lights and service, excellent with every aspect of our purchase, thanks a million

I ordered to beautiful and they really are beautiful lamps I had a little hiccup which was resolved within the hour...I would definitely recommend this company to my friends and family and I would definitely buy from them again Thankyou so much Ionic lights for your excellent service..... .N.Callaghan

I ordered the Sheridan wall lights. They arrived promptly, good packaging and just beautiful. Good quality for a reasonable price. Would recommend

Well - was very reluctant ordering from them: reading the mixed reviews , the product was avail from other retailers - but with worse reviews. Decided to roll the dice & see what happens, lamps arrived very promptly, good quality product - happy days. Well Done Iconic - keep up the good work & all the crap reviews will be replaced by good ones & very satisfied consumers, leading on to higher sales volumes.

I would certainly buy from this company again. I work in customer service and was impressed with this company placed my order it was despatched within an hour and received the following day. We ordered the Silver monkey light with white shade. The monkey is a lot larger than in the images and looks fantastic! thanks Iconic lights